How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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What if children’s services won’t do a child in need assessment?

If a family with a child with a disability or SEN requests an assessment, and children’s services ultimately do not carry one out (even if they do offer a different assessment), they should explain the reasons for this decision.

Parents or carers can ask for the following to be provided in writing:

  • The reasons why no assessment is to be carried out
  • Details of who made the decision and when
  • How the decision has been reached (what the decision-making process was)
  • Where a different kind of assessment has been proposed, the reasons why it is proposed that this type of assessment be done (again, what the decision-making process was).

Sometimes parents or carers can feel that children’s services or individual social workers have not reached the right decision. Or they are concerned a decision has not been made in a fair way. Where this happens, they may want to consider making a complaint. See our Complaints page for information.

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