By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
Under the system for ensuring the right support plans are in place for all children with special educational needs and disabilities, schools must use a four-part process. This explained more in the SEND Code of Practice.
The SEND Code of Practice is government statutory guidance. It supports practitioners working with children to do what the law requires them to do. Local councils – including the children’s services departments and education department – must have regard to the Code of Practice. This simply means they must consider what the Code says whenever they make decisions.
Every school should publish on their website their SEND information report, which sets out their policy for managing and supporting pupils with SEND.
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