By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
Children’s services should decide certain things within one working day (see Working Together 2018 at page 33, paragraph 78). These things are:
If children’s services agree a child in need assessment should be done, then a social worker should be allocated to do that work.
See our Child in need page for more information about what should happen during and following a child in need assessment.
Yes. Government statutory guidance is clear that children’s services should not delay in putting necessary support in place (see Working Together 2018 at page 27, paragraph 52).
So, if needs are identified at any stage, support should be provided for the child and family as soon as possible. A parent or carer can tell the social worker if they feel support needs to be put in place urgently. Assessments can be done quickly if necessary.
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