How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
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Neglect can affect children of any age. Government statutory guidance explains that neglect is:

The persistent failure to meet a child’s basic needs, to the extent that it has a serious effect on the child’s health or development. This can be either the child’s physical or psychological needs’

(see Working Together 2018 (see page 108 at Appendix A).

Signs that a child’s basic needs are not being met may include them:

  • Being hungry, undernourished or underweight
  • Having poor hygiene or unclean clothing
  • Not being supervised properly. This can include a child being left in the care of someone who is not suitable to care for them
  • Being ignored and not being given the stimulation they need
  • Not being taken to the doctor or dentist.

Understanding neglect and getting help and support

Neglect and child protection

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