How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Neglect

Neglect can affect children of any age. Government statutory guidance explains that neglect is:

The persistent failure to meet a child’s basic needs, to the extent that it has a serious effect on the child’s health or development. This can be either the child’s physical or psychological needs’

(see Working Together 2018 (see page 108 at Appendix A).

Signs that a child’s basic needs are not being met may include them:

  • Being hungry, undernourished or underweight
  • Having poor hygiene or unclean clothing
  • Not being supervised properly. This can include a child being left in the care of someone who is not suitable to care for them
  • Being ignored and not being given the stimulation they need
  • Not being taken to the doctor or dentist.

Understanding neglect and getting help and support

Neglect and child protection

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