How to contact us for advice

Find out more

Telephone Handler
Close form

Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

Telephone Handler

By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

Exit
Family Rights Group
Cover Your Tracks
Generic filters
Exact matches only

What may lead to a child’s basic needs not being met?

There are different situations which may lead to a child’s basic needs not being met. And not every case will amount to neglect.

Examples of situations a child and family may be facing include:

  • A parent or carer lacking understanding, or information, about how to care for their child
  • Wider challenges affecting a parent or carer’s ability to meet their child’s needs. This could be the effects of poverty, deprivation or poor housing.
  • A change in circumstance causes financial problems and food and clothing is not always provided for the child. For example job loss, benefit delays or sanctions, a relationship breakdown
  • A crisis leads to a parent or carer not being able to meet their child’s needs in the way they usually do
  • A parent or carer is experiencing abuse themselves or suffering ill-health which affects their ability to meet their child’s needs
  • Neglect experienced as one of the consequences of a parent or carer struggling with a drug or alcohol dependency.

Some children’s basic needs are not met repeatedly, and over time, to the point that their health and development is seriously affected. It is where this happens that it may be described as neglect.

Where there are concerns that a child may be neglected, it is important that children’s services work with the child and family to:

  • Understand why the child’s basic needs are not always being met
  • Identify any help and support needed to make sure the child’s health and development improves
  • Plan how the child’s needs can be met and continue to be met into the future
  • Help the parents or carers to understand what steps they need to take and why they need to take them. Families should be supported to understand the timescales for doing the things asked of them
  • How children’s services will assess if things are improving for the child.
People pie chart

Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

Donate Now