How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Physical abuse

Physical abuse is when someone deliberately hurts a child.

Understanding physical abuse

The FAQs below explain more about children’s services involvement where there are concerns about physical abuse

What may happen if children’s services are concerned a child may be suffering physical abuse?

If children’s services suspect a child is suffering significant harm or is likely to suffer significant harm, they must investigate. This is called making child protection enquiries. A strategy discussion will be held. And this will decide whether children’ services undertake the child protection enquiries, or whether they will do so jointly with the police.

See our Child protection page for important information for families about the child protection process.

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Our funding means we can currently only help 4 in 10 people

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