How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Physical abuse

Physical abuse is when someone deliberately hurts a child.

Understanding physical abuse

The FAQs below explain more about children’s services involvement where there are concerns about physical abuse

What may happen if children’s services are concerned a child may be suffering physical abuse?

If children’s services suspect a child is suffering significant harm or is likely to suffer significant harm, they must investigate. This is called making child protection enquiries. A strategy discussion will be held. And this will decide whether children’ services undertake the child protection enquiries, or whether they will do so jointly with the police.

See our Child protection page for important information for families about the child protection process.

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Our funding means we can currently only help 4 in 10 people

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