How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Sexual abuse

Child sexual abuse is where a child or young person is forced, or tricked, into taking part in sexual activity. Government statutory guidance provides a detailed definition of child sexual abuse (see Working Together 2018 at page 107, Annex B).

Where can a parent get advice and support about child sexual abuse?

There are specialist organisations that provide information, advice, courses and support in relation to child sexual abuse. There is help and support available for:

  • Children and young people who have experienced sexual abuse
  • Parents and carers copying with distress of discovering their child has been sexually abused
  • Mothers and carers who are in contact with a man who poses a sexual risk to a child
  • And for adults who are, or are worried they may, sexually harm a child.

See the Child abuse, bullying and exploitation section of our Useful links page for details.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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