How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Sexual abuse

Child sexual abuse is where a child or young person is forced, or tricked, into taking part in sexual activity. Government statutory guidance provides a detailed definition of child sexual abuse (see Working Together 2018 at page 107, Annex B).

Where can a parent get advice and support about child sexual abuse?

There are specialist organisations that provide information, advice, courses and support in relation to child sexual abuse. There is help and support available for:

  • Children and young people who have experienced sexual abuse
  • Parents and carers copying with distress of discovering their child has been sexually abused
  • Mothers and carers who are in contact with a man who poses a sexual risk to a child
  • And for adults who are, or are worried they may, sexually harm a child.

See the Child abuse, bullying and exploitation section of our Useful links page for details.

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Our funding means we can currently only help 4 in 10 people

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