How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Lifelong Links webinar

New funding opportunities to implement Lifelong Links

Over 1700 children and young people have benefitted from Lifelong Links since Family Rights Group first started working with local authorities to implement the innovative, new approach in 2017. Lifelong Links aims to ensure that a child in care has a positive support network of family and friends to help them during their time in care and into adulthood.

On Thursday 3rd August 2023 Family Rights Group hosted a session for local authority leaders to come along and find out more about Lifelong Links approach and its impact. What support Family Rights Group can provide to enable local authorities to implement Lifelong Links and how to apply to the DfE funding pot for funds to help set up or expand an existing Lifelong Links service.​

Lifelong Links Webinar August 2023

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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