How to contact us for advice
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
Family Rights Group supports local authorities to implement Lifelong Links with children in care. Training Lifelong Links coordinators, publishing tools and resources and providing consultancy support.
An independent Lifelong Links coordinator works with a child in care to find out who is important to them, who they would like to be back in touch with and who they would like to know. The coordinator searches for these people, using a variety of tools and techniques. They then bring the network together at the Lifelong Links family group conference to make a plan with and for the child, which the local authority supports to ensure these relationships continue to grow.
This further work was designed to build on the previous evaluation by exploring how Lifelong Links is being implemented and embedded into practice. The evaluation extension also provided an opportunity to examine some child level outcomes over a longer time period in two of the local authorities.
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In January 2021 the report of the independent evaluation into Lifelong Links was published. The evaluation covered the three years of the trial, 2017-20, which involved 12 local authorities in England. The evaluation was carried out by Dr Lisa Holmes at the Rees Centre, University of Oxford.
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