How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Circles is a new online app we created to explore who in a child’s life is important to them. It helps map a child’s support network, find out who is there to help them, and how that changes over time.

The app is an integral part of Lifelong Links – the innovative approach we developed to ensure young people have lasting, loving relationships they can turn to throughout life. With a series of questions and digital personas, Circles guides social workers and Lifelong Links coordinators to have a conversation with a child or young person about their support network.

The app has been developed in consultation with young people in care and care leavers, social workers and their managers, family group conference managers and coordinators, and academics.

If your local authority would be interested in using Circles then please get in touch to discuss the options (email:

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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