How to contact us for advice
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
Family Rights Group have developed a set of nine standards which set out the basic requirements which should be expected from those services delivering Lifelong Links.
All Lifelong Links services are welcome to apply to become accredited. Accreditation lasts for three years.
In order to submit a portfolio for Lifelong Links accreditation, the family group conference service must be accredited, or if submitting both portfolios together then the service’s family group conference practice will be assessed and accredited prior to Lifelong Links practice being assessed.
To find out more about Lifelong Links accreditation including costings, please email Jordene Sewell jsewell@frg.org.uk.
This guidance document sets out the standards framework; what a Lifelong Links service needs to do to become accredited; how to submit the accreditation portfolio and the assessment process.
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