How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Lifelong Links Training

A course for family group conference coordinators who wish to increase their understanding and necessary skills to become a Lifelong Links coordinator. By the end of the training course coordinators will be able to begin Lifelong Links work. This interactive course is being delivered virtually over three days during the pandemic.

Family Rights Group is the sole provider of Lifelong Links training.

Course objectives

  • To understand the value of the Lifelong Links approach for children and young people
  • Overview of the legal and policy framework surrounding Lifelong Links
  • How to apply learning from family group conference practice to Lifelong Links work
  • To understand the importance of working in partnership with other services
  • Discovering support networks for children in the care system
  • Engaging wider networks identified by children and young people
  • Using Lifelong Links practice tools when working with children and families
  • Preparing for and organising a Lifelong Links family group conference
  • Ensuring the success of Lifelong Links plans
  • Understanding of Lifelong Links accreditation framework and practice standards

Lifelong Links training places are currently only available to local authorities/organisations as part of the Lifelong Links consultancy package.

If you are a local authority who would like to introduce Lifelong Links then please visit the commissioning page for further information.

If you are a local authority which already has a Lifelong Links service but requires training for new coordinators please contact

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Our funding means we can currently only help 4 in 10 people

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