How to contact us for advice

Find out more

Telephone Handler
Close form

Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

Telephone Handler

By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
Cover Your Tracks
Generic filters
Exact matches only

Social Connections Tool

The Social Connections Tool (SCT) is an online questionnaire which explores who is important to a child or a young person (who is or has been in care) and/or who they rely on and in what way.

The questionnaire has been designed as an integral part of Lifelong Links. It has been developed in consultation with young people in care and care leavers, social workers and their managers, family group conference managers and coordinators, and academics.

In addition to being used as part of Lifelong Links, the SCT is also intended to be used as a social work tool for any child in care. The SCT helps social workers and Lifelong Links coordinators explore, from the child’s perspective, who is important to them, the extent of their support network and in what ways members of their network are helping or may help them.

If your local authority would be interested in using the Social Connections Tool then please get in touch with Lucy Hutchinson to discuss the options.

Read more

People pie chart

Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

Donate Now