How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Modern Slavery and Human Trafficking Statement

Family Rights Group and the Modern Slavery Act

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain.

Family Rights Group is committed to improving practices to combat slavery and human trafficking, and reporting any suspected incidents of modern slavery it comes into contact with.

This statement recognises section 54 of the Modern Slavery Act 2015 and constitutes Family Rights Group’s slavery and human trafficking statement.

Our policies on slavery and human trafficking

Family Rights Group is committed to ensuring that there is no modern slavery or human trafficking within our employee teams. We endeavour to ensure that all staff, contractors and service providers have appropriate terms and conditions of employment. We review our terms and conditions of employment periodically to ensure they are appropriate and provide adequate protection.

Family Rights Group has significant contact with families. In the event that our staff come into contact with an allegation or suspected incident of modern slavery or human trafficking through our work, we are committed to taking appropriate action to prevent harm.

Due diligence processes for slavery and human trafficking

As part of our initiative to identify and mitigate risk, our current policies and procedures highlight modern slavery and trafficking as a serious issue of harm and a threat to human rights. We also have a whistleblowing policy which protects those who share concerns over incidents of modern slavery and human trafficking.

To ensure all those in our supply chain, contractors and partners comply with our values, we are introducing compliance checks within our supply chain and partners. This includes measures to focus on diligence to anti-slavery measures in our supply chains, supplier contracts and procurement processes. In response to this audit, we will introduce systems which:

  • Identify and assess potential risk areas in our supply chains and in the partner organisations we work with;
  • mitigate the risk of slavery and human trafficking occurring in the partner organisations we work with;
  • monitor potential risk areas in our future supply chains and partners.

Human trafficking and breach of confidentiality

We have provisions to consider breaching confidentiality with the people we advise and reporting to the relevant authorities if we have reason to believe that a child is suffering or likely to suffer significant harm, or an adult is at risk of serious harm. This may include slavery and/or human trafficking. The full provisions are outlined in our Confidentiality and Protection of Vulnerable Children and Adults policy.

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Our funding means we can currently only help 4 in 10 people

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