How to contact us for advice
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
Angela Frazer-Wicks is a birth mother, her eldest two children were adopted in 2004 after a very long and fraught battle with her local authority due to domestic violence and mental health issues. She is now married with a young daughter who has had no local authority involvement. In 2020 she was reunited with her eldest son.
Angela is Chair of Trustees of Family Rights Group and founding member of their parents’ panel, one of their expert panels of family members with direct lived experience of the Child Welfare and Family Justice System. She has campaigned for many years for the voices of families to not only be heard but to feed directly into system design and implementation.
Angela works across family justice from the Family Justice Council to Regional Adoption Agencies. She sits on many boards and panels including Cafcass Learning and Improvement Board, BASW 80/20 Steering Group and was a member of the Experts by Experience Board that advised the care review. She regularly speaks about her experiences in an attempt to highlight issues facing families in the hope of facilitating positive change.
“I am delighted to have been appointed to the National Implementation Board overseeing the implementation of the recommendations of the Independent Review of Children’s Social Care. I shall challenge, support and hold the board to account and at all times keep the board focused on its role – to improve the lives and experiences of children and families by ensuring we have a system that is fair, just and honest for all who need it.”
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