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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Can you help us to evaluate Family Rights Group’s digital advice service?

Published: 22nd April 2024

2 minute read

Between 1 April 2023 and 31 March 2024 Family Rights Group’s Advice and Advocacy Service responded to over 7,400 enquiries from families involved with children’s services in England and over 730,000 people visited our website. We helped thousands of parents, kinship carers and family members understand law and child welfare processes when social workers or courts are making decisions about their children. Our advice is free, confidential and independent of children’s services departments and other government agencies.

Around 70% of the enquiries we answered last year came to us via our telephone advice line, which is open Monday – Friday (excluding bank holidays) from 9.30am – 3pm on 0808 801 0366.

During the year we expanded our digital advice service and 30% of the enquiries we responded to came to us via our online forum for parents, our online forum for kinship carers, our live webchat service or our online advice enquiry form.

Have you used Family Rights Group’s digital advice service during the past year?

You may have:

  • used information on the Family Rights Group’s website
  • used our online advice enquiry form to get advice by email
  • used our live webchat service or
  • visited our parents’ forum or kinship carers’ forum

If the answer is yes and you have used our digital advice service during the past year we would really appreciate you taking 3 minutes to complete our survey. You will be helping us measure our impact, report back to our funders and making the case for continued funding of our advice service.  You will be anonymous unless you choose to leave your contact details at the end and all information provided will be treated as confidential. The survey will be open until Monday 13 May 2024.

We have already received great feedback from people who have used our digital advice service over the past year:

People pie chart

Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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