Can you help us to evaluate Family Rights Group’s digital advice service?

Between 1 April 2023 and 31 March 2024 Family Rights Group’s Advice and Advocacy Service responded to over 7,400 enquiries from families involved with children’s services in England and over 730,000 people visited our website. We helped thousands of parents, kinship carers and family members understand law and child welfare processes when social workers or courts are making decisions about their children. Our advice is free, confidential and independent of children’s services departments and other government agencies.

Around 70% of the enquiries we answered last year came to us via our telephone advice line, which is open Monday – Friday (excluding bank holidays) from 9.30am – 3pm on 0808 801 0366.

During the year we expanded our digital advice service and 30% of the enquiries we responded to came to us via our online forum for parents, our online forum for kinship carers, our live webchat service or our online advice enquiry form.

Have you used Family Rights Group’s digital advice service during the past year?

You may have:

• used information on the Family Rights Group’s website
• used our online advice enquiry form to get advice by email
• used our live webchat service or
• visited our parents’ forum or kinship carers’ forum

If the answer is yes and you have used our digital advice service during the past year we would really appreciate you taking 3 minutes to complete our survey. You will be helping us measure our impact, report back to our funders and making the case for continued funding of our advice service.  You will be anonymous unless you choose to leave your contact details at the end and all information provided will be treated as confidential. The survey will be open until Monday 13 May 2024.