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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

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Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
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Family Group Conferences and Contextual Safeguarding briefing

Published: 17th August 2021

Under 1 minute read

This briefing has been jointly drawn up by Family Rights Group and the University of Bedfordshire. It considers how family group conferences (FGCs), informed by Contextual Safeguarding, can be utilised within children’s safeguarding as a response to extra-familial harm. The briefing is divided into three sections. Section one summarises the two approaches. The second section reflects on current knowledge of the crossovers between the two approaches and what we are yet to understand. The final section presents a case study and makes recommendations for how the two approaches can work together in the future, including questions for further development.

To read the briefing in full, go here:

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