By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
Through Family Rights Group’s free telephone advice line, more than 7,000 family members and friends in England and Wales will be advised this year about their rights and options when social workers or courts make decisions about their children. In addition, the Advice & Advocacy Service website and digital discussion boards for parents and family and friends carers (also known as kinship carers) receive over 600,000 unique visitors a year.
Family Action is a national charity committed to building stronger families and brighter lives. Since the charity was founded in 1869, they have helped children and families overcome the challenges they face through a wide range of practical, emotional and financial support. They offer free and immediate support to adult family members through their national helpline, FamilyLine, supporting adult family members via telephone, text, email and web chat.
Savita Narain, the Strategic Development Director of the Advice & Advocacy Service, said:
Family Rights Group runs a free, independent and confidential advice service for parents, grandparents, relatives and friends including kinship carers in England.
0808 801 0366 Monday to Friday 9.30am-3pm (excluding Bank Holidays)
Parent looking for information and advice, can also use our Parents’ Forum.
Kinship carers looking for information and advice, can also use our Kinship Carers’ Forum.
Your donation will help more families access expert legal advice and support from Family Rights Group.
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