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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Family Rights Group launches partnership with Family Action

Published: 20th February 2023

3 minute read

This week, Family Rights Group’s Advice and Advocacy Service is launching a referral partnership with Family Action’s FamilyLine so that families can be supported more effectively. 

Through Family Rights Group’s free telephone advice line, more than 7,000 family members and friends in England and Wales will be advised this year about their rights and options when social workers or courts make decisions about their children. In addition, the Advice & Advocacy Service website and digital discussion boards for parents and family and friends carers (also known as kinship carers) receive over 600,000 unique visitors a year. 

Family Action is a national charity committed to building stronger families and brighter lives. Since the charity was founded in 1869, they have helped children and families overcome the challenges they face through a wide range of practical, emotional and financial support. They offer free and immediate support to adult family members through their national helpline, FamilyLine, supporting adult family members via telephone, text, email and web chat. 

Savita Narain, the Strategic Development Director of the Advice & Advocacy Service, said:  

“This partnership is aimed at ensuring that the families we work with can benefit from the services offered by both organisations following one initial phone call.  Working in collaboration, we can link parents, grandparents, kinship carers and other family members who contact us straight into the ongoing practical and emotional family support offered by Family Action.” 

About the Advice & Advocacy Service

Family Rights Group runs a free, independent and confidential advice service for parents, grandparents, relatives and friends including kinship carers in England.  

Monday to Friday 9.30am-3pm (excluding Bank Holidays)  

0808 801 0366  

Textphone 18001 followed by the advice line number  

Parent looking for information and advice, can also use our Parents’ Forum
Kinship carers looking for information and advice, can also use our Kinship Carers’ Forum. 

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Our funding means we can currently only help 4 in 10 people

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