How to contact us for advice

Find out more

Telephone Handler
Close form

Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

Telephone Handler

By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
Cover Your Tracks
Generic filters
Exact matches only

Family Rights Group’s response to the Care Review’s ‘Case for Change’

Published: 17th June 2021

2 minute read

Today the independent review of children’s social care in England published its ‘Case for Change’, setting out what the Review has identified as the main challenges in the child welfare system. The report can be read below.


Here is our initial response:

“Family Rights Group has contributed evidence to the Care Review and we would like to thank all the mothers, fathers and kinship carers with whom we have worked and who have shared their views and experiences with the Care Review team.

“We welcome the publication of the Review’s initial case for change today. We recognise much of their analysis of the current problems in the child welfare system and many of the findings are consistent with the challenges that we identified during the Care Crisis Review. The current system is not working well enough for children, families and for those working in it.

“The system has become too focused on investigating rather than supporting families, meaning many opportunities to work in partnership with families early are missed. The result is a system which is overwhelmed, where more families are struggling without help and increasing numbers of children are subject to care proceedings.

“We are pleased the review has recognised the value of supporting children to live safely and thrive in their family, the benefits of kinship care and the importance of building Lifelong relationships for children in care. We welcome the recognition that families and local authorities are facing significant financial pressures whilst some private organisations are making huge profits from the care system. We also welcome the acknowledgement that many families become involved with children’s social care because they are parenting in conditions of adversity, and that societal inequalities related to factors such as deprivation, disability and ethnicity play a significant role.

“The case for change is an important starting point but the greater challenge is coming up with a plan to address these problems and reform the system for the better. Family Rights Group bring a wealth of knowledge and expertise to this discussion, including from our Lifelong Links approach bringing lasting relationships for children in care, our national Family Group Conferencing network, our legal and practice advice and advocacy service, our parents’ and kinship carers’ panels, and our work hosting the All Party Parliamentary Group on Kinship Care and the Kinship Care Alliance. We look forward to continuing to contribute ideas, and supporting parents and kinship carers with lived experienced of the system to share their ideas.

“This is an important opportunity to consider wholesale reform of the child welfare system and the Review must be bold in finding solutions which deliver the change needed to improve the lives of children and families.”

People pie chart

Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

Donate Now