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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Department for Education officials see impact of specialist advice for families

Published: 13th January 2023

2 minute read

Family Rights Group was delighted to welcome guests from the Alternatives to Care and Kinship team at the Department for Education this week. Civil servants met staff and saw first-hand our work to keep children safely within their families.

The child welfare sector awaits the Government’s response to the Independent Review of Children’s Social Care expected later this month. This week we had the opportunity to highlight the importance of early, specialist advice for parents and kinship carers, and the need for more practical, financial and emotional support, underpinned by a clear legal definition of kinship care, for kinship families who are too often overlooked and undervalued.

We were also pleased to highlight the findings of our recent evaluation of our free telephone advice line. We are particularly proud of the fact that the service not only delivers much needed specialist information and guidance to families involved with children’s services, but also results in significant savings for the state due to averted care costs.

Our expert advisers – with social work and family law experience – discussed with the DfE team, the challenges faced by the families who call the line and provided an insight into the importance of the support advisers give.

We look forward to continuing to work with Government to deliver life-changing support and pursue crucial system reform, to help children to live safely and thrive in their family and community.

Advice & Advocacy Service

Family Rights Group runs a free, independent and confidential advice service for parents, grandparents, relatives and friends including kinship carers in England.

Monday to Friday 9.30am-3pm (excluding Bank Holidays) 0808 801 0366

Parent looking for information and advice, can also use our Parents’ Forum.

Kinship carers looking for information and advice, can also use our Kinship Carers’ Forum.

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Our funding means we can currently only help 4 in 10 people

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