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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
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Opening our new office

Published: 11th October 2022

Under 1 minute read

Last week, Family Rights Group was delighted to welcome trustees, staff, and supporters to the opening of our new London offices, which we share with the disability charity, Sense. The office represents a fresh start for Family Rights Group after the disruption of the pandemic. Still, our values and mission remain the same: ensuring that all children can thrive within strong family and community networks.

We were particularly honoured to be joined by the President of the Family Division of the High Court, Sir Andrew MacFarlane, who delivered remarks on the unique role that Family Rights Group plays in the family justice system. We will continue to bridge the gap between the law and social work, the state and families, to ensure that the lived experience of the child and the family are placed firmly at the centre of child welfare.

The opening also gave us an opportunity to look back with gratitude on those members of our team who are sadly no longer with us. Alison Richards, Bridget Lindley, Kim Bryan, and Sue Murray were all indispensable members of Family Rights Group, and their contribution to the work we do today is incalculable. All were taken from us far too young. The rooms in our new offices bear their names. This is a constant reminder of their distinctive contribution to developing our legal, social work and policy expertise, and campaigning. We know their embodiment of the charity’s values will inspire our team well into the future. We would like to thank their families for making the journey to be with us as we embark on a new chapter.

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Our funding means we can currently only help 4 in 10 people

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