How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
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Every episode of this podcast series will focus on kinship carers – on their experiences, the challenges they face, and what needs to change.

For this first episode of the podcast series, we’re going to be hearing from kinship carer Enza, who is in conversation with the grandson that she raised – Bradley, about what their experience of kinship care has been.

​Kinship carers are friends or family members who have stepped in to take on the care of a child, who is unable to live with their parents, often due to tragedy or trauma. Kinship carers are commonly grandparents, but can also be brothers or sisters, aunts or uncles, or close family friends. In the UK, more than 180,000 children are raised by kinship carers, and at Family Rights Group, part of the important work that we do is to ensure that kinship carers have their voices heard, receive fair treatment, and get help early to prevent problems escalating.

If you have any questions about kinship care, we have free legal and practical advice available to families and friends on this website, and on our free and confidential telephone and digital advice service.

Our next kinship carers in conversation with podcast episode will be out later this month.

Listen here.

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Our funding means we can currently only help 4 in 10 people

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