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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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A campaign by Family Rights Group to improve access to justice for families of children deprived of their liberty.

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Every year, thousands of children are deprived of their liberty by the Family Court. Some under secure accommodation orders. Many others under High Court orders.  

Depriving a child of their liberty is a draconian measure. It can mean they are isolated, subject to high levels of restraint, and have a significant impact on their mental and physical wellbeing.  

We also know that too often children deprived of their liberty are living in settings which do not meet their needs and are far away from their families and communities.

For their parents and carers, there is often no access to the information and legal advice they need to understand the situation. Where court applications are made, many are unrepresented, left to navigate confusing and distressing proceedings alone.

The law in this area is complex. Without legal advice and representation, it is very difficult for families to understand what is happening, what their options are, and how to secure the best outcome for the child.

Family Rights Group’s analysis of the legal aim regime has found it riddled with anomalies and injustices. Urgent reform is needed.

We have made proposals to help get children and families access to the legal advice and representation they need. Read our briefing paper

In December 2023, we coordinated a joint call to the Ministry of Justice to urgently plug the gaps in legal support available for families where children are deprived of their liberty. It was signed by 87 organisations and practitioners from across the child welfare and family justice systems. Read more

Would you like to support our campaign? Sign up in the box below

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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