How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Families’ Voices

Family Rights Group is committed to ensuring families’ voices are heard by the media, politicians and practitioners and they directly shape our child welfare system.

The 2018 report, commissioned by Family Rights Group, ‘Stepping Up, Stepping Down’, concluded that families had a significant – untapped – knowledge about policy and practice that had the potential to beneficially reform services from the ‘bottom up’.

However, we know from the many thousands of families contacting Family Rights Group’s advice service that many feel ‘judged’, ‘isolated and targeted’. Some feel overwhelmed by a cycle of multiple, chronic problems, yet their requests for help early on are often rejected due to their difficulties not being bad enough to meet ever narrowing service threshold criteria.

Family Rights Group works to counter the stigma, negative presumptions and judgemental approaches to families whose children are subject to, or at risk of, state intervention. We want to ensure that children and their families are key partners – working with practitioners, academics and politicians – in promoting reforms to law, policy, practice, and service design and delivery – to create a socially just, humane child welfare system.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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