By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
The principles of the charter are in accordance with the Code of Ethics of Social Work BASW.
The charter was developed by parents (including mothers, fathers and kinship carers) and practitioners- for parents, practitioners and partner agencies. ‘Parents’ as used in the Charter means parents, any other people with parental responsibility for the child or who care for them, including kinship carers.
We would like to thank LankellyChase Foundation for funding this work and all involved for their time, expertise and goodwill in developing this Charter.
Respect and honesty
Participation
Information sharing
Support
Communication
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