How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Family Rights Group’s Campaign Goals

The charity campaigns for reforms to improve the lives of children and families including:

  • Access to effective preventative services and support for families to help children.
  • A right to independent legal advice and advocacy for all families whose children are subject to child protection enquiries or other compulsory interventions within the child welfare or family justice system, including through extending legal aid.
  • A right for all families to be offered a family group conference before their child enters the care system (except in emergencies) so that the family’s knowledge and strengths inform and enhance decision-making and planning about their child and all efforts are made to enable the child to remain safely within the family network.
  • Where the plan is for a child to return home from care, there is a duty on the local authority and other public agencies to provide (or once the child has returned home continue to offer) such support to the child and family as necessary to safeguard the child and promote their welfare.
  • Kinship care households are properly supported and resourced to maximise the chances of positive outcomes for the children, and that kinship carers are not plunged into poverty or discriminated against for taking on the children.
  • A duty on local authorities to offer therapeutic support and counselling to mothers and fathers whose children are removed, to help them deal with their grief and to address the reasons why their child was removed.
  • That the law is changed to require local authorities to allow a looked after child reasonable contact with their brothers and sisters.
  • Every child in care has the opportunity of Lifelong Links, to help build and maintain a support network that they can turn to in child and adulthood.

And that the above services and duties are adequately funded by Government.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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