How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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APPG’s Activities and Latest News 2021

April 2021

  • The APPG’s officers have written to Children’s Minister, Vicky Ford, to invite her to meet with the group. Read the letter here.
  • The independent review of children’s social care is an important opportunity to consider system wide reform of children’s social care. The APPG has written to the Chair of the Care Review, Josh MacAlister, to ask him to consider the findings of the Parliamentary Taskforce on Kinship Care and to invite Josh to meet with the group. Read the letter here.
  • Many children in kinship care have additional educational needs and disabilities but too often miss out on important educational support because they do not have the correct legal status or have not spent time in the care system. The APPG has written to the Education Recovery Commissioner, Sir Kevan Collins, to urge him to consider children in kinship care and to ensure they do not lose out further as a result of lost learning during the Coronavirus pandemic. Read the letter here.

8th March 2021

The APPG held its inaugural Annual General Meeting on Monday 8th March via Zoom. The group welcomed guest speakers: Enza Smith (Kinship Carers UK) and her grandson Bradley, Clare Walsh and Elaine to share their experience of kinship care. Read more about the meeting here.

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