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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Kinship Assessment Guide

Initial Family and Friends Care Assessment: A Good Practice Guide

The Guide sets out best practice as to how an initial family and friends care (‘kinship care’) assessment should be conducted by local authorities. Initial family and friends care assessments are also known as viability assessments. They are used to decide whether a family member or friend might be a potentially realistic option to raise a child who cannot live safely with their parent(s).

The Guide describes what factors social workers conducting the assessment need to consider, including when undertaking assessments with family members overseas. It is also a helpful resource for family members who may be assessed to become kinship carers. The guide includes research evidence, a schedule and example template, and an information sheet for a family and friends carers.

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