How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
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Reforming Law and Practice

Family Rights Group was founded by social workers, lawyers and families in 1974 in response to the injustices experienced by many families involved with social services and the unnecessary separation of children from their families.

We have had some significant successes over the last 40 years:

  • Then local authorities could take away parental rights without going to court. Now they can’t.
  • Then parents were not included in their children’s case conferences nor in reviews if their children were in care. Now partnership working is enshrined in legislation.
  • Then grandparents had no legal means to seek contact with their grandchildren if they were in care. Now they do.

We have had a significant impact on the development of services to children and families. We were instrumental in influencing the preparation of the 1989 Children Act and associated guidance, which introduced the key principle of working in partnership with parents to secure the best interests of children.

These achievements are in large part due to us consistently bringing evidence of injustices to the attention of politicians, practitioners and the media, and putting forward workable solutions in the interest of the child.

As ever, Family Rights Group is continuing to campaign for further reforms to improve the lives of children and families.

The Care Crisis Review reports can be found here.  You can also find campaigns and policy briefings written by Family Rights Group on behalf of the All Party-Parliamentary Group on Kinship Care, the Parliamentary Taskforce on Kinship Care or the Kinship Care Alliance.

If you are looking for information on a campaign or a briefing being led by Family Rights Group that you cannot find on the site, please contact

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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