How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Care Inquiry 2013

In 2013 Family Rights Group and seven other leading children’s charities conducted an inquiry into what worked best in securing permanence – including greater stability and a positive sense of identity and belonging – for children in, and on the edge of, care.

Over 200 people took part in the inquiry sessions, and discussion groups were organised across the UK with young people with different experiences of care.

A key finding of the Inquiry was that when children in care move – which they do too often – important relationships are needlessly broken and lost, including relationships with their siblings.

Robert Tapsfield, chair of the Care Inquiry steering group, said: “The work of the Inquiry left us in no doubt that the care system continues to fail too many children, and that tackling this problem is increasingly urgent and requires a fresh approach”.

“What has been particularly striking is that all those giving evidence to the Inquiry – children, care leavers, adoptees, social workers, adopters, foster carers, birth families, practitioners, managers and academics – spoke with one voice about the need for the system to make, protect and nurture relationships, not break them.”

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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