How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Councillors’ Network

Family Rights Group’s councillors’ network is a partnership for change with local councillors from all parties to improve outcomes for children and support for parents and kinship carers.

Local councillors with responsibility for children’s social care drive the agenda in their local child welfare system. They set the vision and shape the culture of their localities, determine local priorities and drive change in local services and decision-making.  

At Family Rights Group, we are working with councillors as partners for change in the child welfare system. Together we are working to ensure the child welfare and family justice systems supports children to live safely and thrive within their family, while strengthening the family and community networks of those children who cannot live at home.  

Family Rights Group has substantial experience working with families, practitioners, academics, local authorities and the courts to pioneer innovative approaches to child welfare. We are keen to share our knowledge, advice and ideas on improving children’s social care and delivering better outcomes for children.

Join the councillors’ Network

The network is free to join and is open to councillors, of all political parties, with responsibility for, or an interest in, children’s social care. 

Becoming a member of our network will give you access to regular e-communications, written briefings and invites to exclusive councillor events including short virtual briefings and roundtables. For further information, contact Jordan Hall, Public Affairs Officer on

Some feedback from councillors on their work with Family Rights Group:

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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