How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Reforms to Legal Aid and Advice

Family Rights Group works to ensure that families involved with child welfare and family justice systems are treated fairly.

Early advice – from both lawyers providing publicly funded legal advice and representation and from the voluntary advice sector – helps prevent difficulties from escalating, and can help to safely avert care proceedings. It is critical in assisting families to understand their rights and options. If the state is considering the draconian step of removing a child from their family, the family must have specialist advice to make informed decisions.

Family Rights Group is concerned that many parents and kinship carers struggle to access that early advice. We are campaigning for reforms to the legal aid regime.

We are also calling for greater government investment in specialist advice for parents and kinship carers. Evaluations of Family Rights Group’s specialist advice service demonstrate the impact that early, independent, specialist advice can have on preventing problems within families escalating. The right advice at the right time can help children to be able to remain living within their family or having a relationship with their family and others who are important to them.

Over the years, we have had campaign successes and welcome support from politicians, the media, legal and social work practitioners and leaders and families in securing a more just system.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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