How to contact us for advice
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
The Government introduced the Welfare Reform and Work Bill to Parliament in July 2015.
Family Rights Group was severely concerned about the impact some of the Bill’s proposals would have on families including family and friends carers (also known as kinship carers) and young parents who had themselves been in the care system.
Family Rights Group lobbied successfully for children in kinship carer to be exempt from the two child limit on tax credits. We were also successful in securing an exemption for kinship carers of children aged four and under, from the work related requirements for universal credit.
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