How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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The Care Crisis Review

In 2017 applications for care proceedings in England and Wales reached record levels. In response, the Family Rights Group (‘FRG’) and the Nuffield Foundation undertook a unique sector wide review.

“We are facing a crisis and, truth be told, we have no very clear strategy for meeting the crisis.”

Sir James Munby, former President of the Family Division of the High Court

The Review’s Aims and Objectives:

  • to examine the reasons for the rise in care proceedings and number of children in care
  • to at all times retain a focus on achieving the best outcomes for children and families
  • to take account of the current national economic, financial, legal and policy context that impacts on families and on local authority and court practice
  • to identify specific changes to local authority and court systems and national and local policies and practices that will help safely stem the increase in the number of care cases coming before the family courts and the number of children in the care system.

Following engagement with over 2,000 stakeholders, the ‘Care Crisis Review’ made 20 recommendations for change.

Work to implement the findings of the Review is ongoing. In the meantime Family Rights Group is working with politicians and key stakeholders to improve the child welfare system.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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