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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Care Crisis Review: Recommendations

The Care Crisis Review found that many overlapping factors contributed to the rise in care proceedings and that there was no single solution.

However the Review did conclude that family and friends were a significant untapped resource for some children in, and on the edge of, care. And that greater focus on exploring and supporting this resource could safely avert many children from being moved into care, or could help them thrive in the care system.

There was also common agreement that relationship building – within agencies and families. Read the full options for change report here.

Summary of the Options for Change

Good systems and practice

That social care leaders and partner agencies regularly review their organisation’s systems and practice against research evidence about (a) effective interventions and relationship-based practice and (b) agency vision.

A whole family approach should be central to training and development

That the importance of, and the legal basis for, partnership and co-production with families, promoting as well as safeguarding children’s welfare and a whole family approach, is given a central role in the training and development of social workers in England and Wales.

Statutory guidance should reflect the importance of partnership and co-production with families

That in England, Working Together to Safeguard Children statutory guidance, and in Wales the relevant Code of Practice and All Wales Child Protection Procedures, are reviewed and amended so that the principles underpinning the legislation, including partnership and co-production with families, are clearly expressed; and the processes for managing individual cases reflect research evidence on the effectiveness of relationship-based practice.

Further that a requirement is placed on the statutory safeguarding partners named in the Children and Social Work Act 2017 Act, to draw on children and families’ knowledge and expertise to inform service design, policies and provision.

Statutory inspections and family support

That Ofsted and Social Care Wales take account of the Review’s findings so that their work, takes account of the duties on local authorities to support families and to promote children’s upbringing within their family, including the organisational and practice ethos and approaches likely to achieve this.

Multi-agency collaboration to safely reduce the number of children in care

That English statutory guidance Working Together to Safeguard Children is amended to place greater emphasis on the role of key partner agencies, in addition to that of children’s social care, in assessing and meeting the accommodation, health and educational needs of children and their families. Safeguarding partners (as defined by the Children and Social Work Act 2017 and Working Together) ensure that their plans for action, and the scrutiny arrangements they develop, include a focus on children and families on the edge of and in the care system, and that there is an expectation that all partners work together to prevent children coming into or staying in care unnecessarily.

That the Welsh Government Improving Children’s Outcomes Ministerial Advisory Group new work stream, on reducing the need for children to come into care, includes a focus on facilitating and improving joint working between agencies.

Family Group Conferences (FGC)

That, to support a whole family approach, there is a long-term goal of ensuring that all families are offered an FGC before a child is moved into the care system (except as an emergency). As a first step, local authorities could introduce this as a local offer to families, with the FGC plan shaping how the local authority works with the child and family.

Strengthening family and friends (kinship) care

In England, that existing statutory family and friends care guidance is strengthened to reflect Review findings, including in relation to initial assessments of (potential) family and friends carers and their access to legal advice. That local authorities have a renewed focus on developing, publishing and implementing an up-to-date family and friends care policy in line with statutory guidance. Work on the family and friends care policy should be led by a designated senior officer, conducted in conjunction with lead members and local strategic partners, and informed by the experiences of children and families in the community.

In Wales, that amendments to the Improving Outcomes for Children Framework make reference to the importance of family and friends care, and that there is further consideration of the need for unified statutory guidance on family and friends care.

Free, independent, specialist advice for families

That, in order to ensure that families have access to specialist advice to help them work positively with professionals, there is wider provision of free, independent, specialist legal advice for families, provided by the voluntary sector and funded adequately by Government.

That the Ministry of Justice (MoJ) considers the Review’s findings and undertakes an analysis of the impact of the lack of accessible early free, independent advice and information for parents and wider family members on the number of children subject to care proceedings or in care, and the associated costs to the public purse.

That the MoJ’s considerations are informed by a working group of stakeholders with appropriate expertise, drawn from the child welfare and family justice sector.

That parents are eligible to receive free legal advice and representation, equivalent to that available under a pre-proceedings process, where it is proposed by the local authority that the child is looked after under section 20 of the Children Act 1989 or section 76 of the Social Services and Well-being (Wales) Act 2014.

Good practice in use of voluntary arrangements for children in care

That amendments are made to relevant statutory guidance including Working Together to Safeguard Children and Family and friends care guidance and the relevant Code of Practice in Wales, to include good practice in the use of voluntary arrangements (section 20 in England and sections 76 and 34 in Wales).

Family involvement in pre-proceedings practice

That a working group, with representation from legal and social work practitioners and families, is set up to agree amendments to existing pre-proceedings guidance. This should include incorporating the messages about good practice in intensive, relationship-based work with the whole family, to achieve the changes needed in order to avoid care proceedings. It should also include guidance on best practice in relation to pre-birth assessments and removal at birth.

26 week performance target

That the National Family Justice Board, in consultation with stakeholders and families, review the performance management targets for the family justice system and revise the approach to measuring timescales, to place greater focus on understanding the reasons for extensions whilst avoiding unnecessary drift and delay; and greater attention to longer-term outcomes, such as whether children come back into proceedings.

Court proceedings to adopt a ‘problem solving’ approach

That the Department for Education (DfE) and the Ministry of Justice take forward the lessons from the Family Drugs and Alcohol Court (FDAC) problem-solving model of care proceedings so that this approach is extended, to become the normal way of hearing proceedings in the majority of cases. That the Nuffield Family Justice Observatory explores international examples of the use of mediation in public care proceedings.


That greater use is made of the NSPCC good practice guidance and tools on reunification. In Wales the Improving Outcomes for Children Framework could include reunification as part of permanence and the Code of Practice on Looked After Children could be reviewed and amended to include more detailed guidance on good practice in relation to planning and supporting return home.

Post-proceedings support for family and friends (Kinship) carers

There should be a renewed commitment to ensuring that the therapeutic, practical and financial needs of children and family and friends carers are met. That family and friends carers are granted the right to a period of paid leave, as adopters are entitled to, to help a child settle in with them. That family and friends carer households are exempted from the benefit cap and the spare room subsidy. That in Wales, the Code of Practice on looked after children is amended to include more detailed guidance about why and how placements with relatives and friends might be supported.

Post-proceedings support for parents whose children have been removed

Safeguarding partners and Health and Well-being Boards in England, and Partner agencies in Wales, working with the third sector, ensure that dedicated support is provided to parents whose children have been removed as result of care proceedings. Such support should involve practical, flexible, relationship-based approaches that address the factors that led to the removal of the children, and address the impact of the children’s removal on the parents.

Family Justice Boards

That the role and purpose of the National and local Family Justice Boards and the Welsh Family Justice Network be reviewed, with particular emphasis on:

  • developing and working to a far broader understanding of good performance than the timeliness of concluding care cases
  • multi-disciplinary training and knowledge exchange
  • discussion of local practice, and
  • children and families helping design systems to ensure that their voices are heard.

Families as a resource in service design and development

That local authorities adopt ‘Mutual Expectations’, a charter for parents and local authority children’s services.

That in Wales, the Improving Outcomes for Children Ministerial Advisory Group’s three-year framework reflects the value of involving children and families in the design, review and auditing of services. That this lead is replicated by other public bodies, including local authorities in England and Wales.

Impact assessments on Government policies

That a new ‘children and young people impact assessment’ for government departments and other public bodies is developed to use alongside existing impact assessments”. That the “Department for Education lead a cross-government review to understand the reasons for, and links between, rising levels of child poverty and demand for children’s statutory services. This review should form the basis for the development of a child poverty reduction strategy for England.”

That the Department for Work and Pensions and the DfE lead a cross-government review, in consultation with the devolved administrations, into the impact of benefit rules and policies, and the projected effect of planned benefit reforms, on the numbers of children entering or remaining in care.

That, consistent with the Family Test, the relevant government department or devolved administration considers the possible impact of any proposed policy reform on children and families involved or likely to be involved in care or family court proceedings.

Resources for Children’s Social Care

In addition making up the funding shortfall, a Government ring-fenced funding stream is made available to local authorities to help them work with their community, partner agencies, and young people and families to:

  • safely avert children having to enter or remain in the care system, and
  • work effectively with parents, including providing post-proceedings support to tackle some of the reasons why some parents have children removed repeatedly.

This grant, available to all English local authorities, would be awarded on the basis of an approved local plan, which has the support of the local authority’s partner agencies, including their local Family Justice Board and sets out what steps the authority is taking to address the Review’s findings.

Research matters

That there is a presumption that the methodology of research studies exploring practice with, and outcomes for, children and families incorporates the experiences of family members. That research funders and research centres are briefed about the gaps in knowledge that have been identified during the Care Crisis Review.

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