How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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The cross-party Parliamentary Taskforce on Kinship Care

The Taskforce existed from 2018-2021 with the aim to raise awareness about, and support for, children in kinship care and to highlight the importance of this option for children who cannot live with their parents. It has been succeeded by the APPG on Kinship Care.

The Taskforce was set up in December 2018 by former parliamentarian Anna Turley in conjunction with Family Rights Group. Catherine McKinnell MP became Chair following the 2019 General Election. The Taskforce’s Terms of Reference are outlined here.

Thousands of kinship carers and the children they are raising shared their evidence and experiences with members of the Taskforce. The inquiry also heard evidence from those engaged in frontline practice, grassroots charities, legal professionals, academics, and senior professionals and policymakers.

The Taskforce published its main inquiry report in September 2020, with a series of recommendations for Government, local authorities and other public agencies to help deliver a vision for kinship care.

The group also commissioned FRG to conduct two surveys on the experiences of kinship carers and the children they are raising during the Coronavirus pandemic, which were published in May 2020 and January 2021.

Find out more about the Taskforce’s work below. Visit APPG on Kinship Care to see how this work continues.

Watch the launch of the Taskforce report here

Read the Taskforce report

The report summarises research and evidence gathered by the Taskforce and makes a series of recommendations for Government, local authorities and other public agencies to help deliver a vision for kinship care.


Executive Summary of the Taskforce Report


The launch of the Parliamentary Taskforce on Kinship Care in December 2018

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