How to contact us for advice
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
The cross-party Parliamentary Taskforce’s activities and latest news including media coverage.
You can now watch the launch of the Taskforce report.
The Taskforce published its report on the experience of kinship carers during the latest stage of the pandemic. New survey research shows that kinship carers are facing severe strains on their capacity to balance health, financial hardship and the wellbeing and educational needs of children who might otherwise be in the care system. Read the press release here.
Taskforce press release on its report, based upon evidence gathered over the last 18 months from 1000s of kinship carers, from young people, practitioners, organisations working with kinship care families and decision makers.
The Taskforce published its report on kinship care households’ experiences during the Pandemic. The report reveals that the Coronavirus pandemic is increasing the pressure on already vulnerable kinship care families.
The letter was signed by 57 parliamentarians, who are members and supporters of the Parliamentary Taskforce on Kinship Care. They highlighted the specific challenges facing kinship carers during the Pandemic. They also urged the Prime Minister to help ease the situation of kinship carers and avoid placements breaking down, resulting in more children entering the care system.
Parliamentarians, who are members of the Taskforce, wrote to the Chancellor, asking him to invest in families who provide a safe and loving home to children who would otherwise enter or remain in care. The letter sets out six measures that the Chancellor should take.
Enza (a kinship carer) and Bradley (her grandson), Cathy Ashley (Chief Executive of Family Rights Group) and Anna Turley talk about why the Parliamentary Taskforce on Kinship Care has been launched (from 12 minutes 12 secs to 17min 20 sec into the programme).
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