How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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The Kinship Care Alliance

The Kinship Care Alliance is a group of organisations which subscribe to a set of shared aims and beliefs on the issue of family and friends care. We meet regularly to develop a joint policy agenda and agree strategies to promote our aims.

Belief statement

We believe that children and young people are best placed with family and friends where it is in the child’s best interests and safe to do so, and that these families should receive support and help to do this.

Aim and mission statement

The aims of the Kinship Care Alliance are to:

  • Prevent children from being unnecessarily raised outside of their family network
  • Ensure that the opportunities and resources available to children living with kinship carers maximise their chances of positive outcomes
  • Secure improved recognition and support for family and friends carers and the children they are raising.

To focus on and enable these objectives to be met we will:

  • Raise awareness of the advantages, strengths and opportunity that kinship care provides to children
  • Influence policy, service delivery, professional practice and legislation in respect of kinship care and agree an annual work plan which will be reviewed regularly at Kinship Care Alliance meetings and by the executive group.
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Our funding means we can currently only help 4 in 10 people

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