How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Kinship Care Alliance: Membership Criteria

We welcome new members of the Kinship Care Alliance.

Who can join?

Membership of the Kinship Care Alliance (‘KCA’) is open to organisations that:

  • Are a legal entity;
  • Support the Kinship Care Alliance aims;
  • Share KCA’s beliefs and values;
  • Are committed to tackling discrimination and disadvantage and to promoting equality and the commitment to tackling discrimination, including in respect of (but not restricted to) ethnicity, gender, religious and cultural beliefs, disability, sexuality and age.

Membership is also open to individuals with particular expertise, and who will join in an advisory capacity to inform the work of the Kinship Care Alliance. Such individuals join in an individual capacity and will not necessarily represent any organisation.

How to apply?

  • You can apply to any member of the Alliance’s executive committee or to;
  • The application must come from a chief executive or equivalent of the applicant organisation.

How are applications considered?

  • A copy of the application will be circulated to all members of the KCA executive committee;
  • The application shall be determined by the KCA executive committee.

Membership may be reviewed by the executive committee against a code of conduct/protocols document.

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Our funding means we can currently only help 4 in 10 people

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