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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Kinship Care Alliance: Policy Briefings

The Kinship Care Alliance aims to influence legislation, policy and professional practice in order to:

  • Prevent children from being unnecessarily raised outside of their family network
  • Ensure that the opportunities and resources available to children living with kinship carers maximise their chances of positive outcomes
  • Secure improved recognition and support for family and friends carers and the children they are raising.

Led by Family Rights Group in collaboration with members of the Kinship Care Alliance, its achievements include securing:

  • The exemption of children in kinship care from the limiting of child tax credit to two children in the household
  • Extending accessibility to the Adoption and Special Guardianship Support Fund to children on a special guardianship order who had previously been in care
  • Extending Pupil Premium Plus to children under a special guardianship order or child arrangements order who had previously been in care
  • Exemptions from severe legal aid reforms, so that, in some circumstances, kinship carers remain eligible from legal aid in private family court proceedings when securing the future of a child at risk
  • We have published an Agenda for Action 2019 that sets out an ambitious programme of reform
  • We ran an e-lobby campaign during the 2019 General Election to promote awareness of kinship care amongst Parliamentary candidates and to encourage their sign up to the Agenda for Action.

Recent Kinship Care Alliance policy briefings, proposals for legislative changes and responses to Government consultations are set out below:

Welfare Reform and Work Bill 2015

The Kinship Care Alliance expressed significant concerns about the potentially negative impact of some of the measures in the Bill on kinship carers. The briefings below set out our specific concerns and set out proposed amendments drafted by Family Rights Group on behalf of the KCA, and the rationale for these amendments.

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