How to contact us for advice
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
All our work is based upon promoting practice that is evidence based, focuses upon the welfare of the child and respects and values families. As an organisation, we combine expertise on research and policy development, with in-depth knowledge of the child welfare legal framework, and practice expertise as a service provider in the field of advocacy and advice. Families with experience of the child welfare system are directly involved in developing our resources and training courses.
Our courses and consultancy work are designed to be purchased by an individual agency or group of agencies. They can be varied or adapted to suit your needs. We provide the trainer(s) and training materials and you provide the venue (if delivered face to face) and participants. To discuss commissioning a course or consultancy work contact Pam Ledward pledward@frg.org.uk.
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