How to contact us for advice
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
Research* shows that family advocates can help families to work in partnership with social workers in the interests of children.
We have produced Professional Advocacy Standards. We have also published a Code of Practice for Professional Advocates working with families involved with the child welfare system.
In addition we can be commissioned to deliver training on child welfare law and practice to voluntary and community organisations – including those in the domestic abuse field – who advocate for parents. To discuss commissioning a course or consultancy work contact Pam Ledward pledward@frg.org.uk.
Families with experience of the child welfare system are directly involved in developing our resources and co-delivering our training courses.
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