How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
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Lifelong Links: consultancy

In 2013 Family Rights Group were one of eight voluntary organisations that conducted the Care Inquiry.

One of the conclusions reached was that the greatest failing of the care system and associated child welfare procedures is that they too often break, rather than build, relationships for children in or on the edge of care. It was this that planted the seed of what was to become Lifelong Links, for Family Rights Group. The approach aims to ensure a child in care has a lasting positive, support network.

We have since spent a year developing the Lifelong Links approach and then, three years trialling Lifelong Links with 13 local authorities in England which ended in April 2020. We are halfway through a five year trial in Scotland with five local authorities. The trials are being independently evaluated by the Rees Centre, University of Oxford and CELCIS, University of Strathclyde respectively.

Family Rights Group is thus the leading authority on Lifelong Links and local authorities who would like to introduce Lifelong Links are able to commission bespoke training and consultancy packages from us.

To discuss how we can support your authority to implement Lifelong Links contact Lucy Hutchinson

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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