How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Supporting Families to Shape Your Policies and Practice

Do you want your policies and practices to be co-designed by families with experience of your child welfare services?

After all these are the people with greatest insight into your organisation – including what is working well and what is not. We have significant experience of supporting organisations – national and local – to set up sustainable forums to enable this to happen.

The Mutual Expectations Charter is one of a numbers of ways in which we can also support your authority to engage in respectful partnership working with families.

Our consultancy is co-delivered with members of our parents’ and kinship carers’ panel.

Our consultancy is designed to be purchased by an individual agency or group of agencies and can be tailored to your organisation’s needs. To discuss commissioning consultancy work contact Pam Ledward pledward@frg.org.uk.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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