How to contact us for advice
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
This section of our website has practical tips and tools for practitioners and other professionals working with children and families involved with children’s services or the Family Court.
Stammering, also sometimes referred to as stuttering, is a neurological condition that makes it physically hard to speak. Someone who stammers will repeat, prolong or get stuck on sounds or words.
Research estimates that about 8% of children will stammer at some point, before most will go on to talk fluently. For up to 3% of adults it will be a lifelong condition.
Some people view their stammer as a disability and some don’t. It can meet the definition of a disability under Equality Act 2010.
For further information, please see British Stammering Association and Action for Stammering Children.
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