How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Top Tips for Practitioners

This section of our website has practical tips and tools for practitioners and other professionals working with children and families involved with children’s services or the Family Court.

Working with people who stammer

Stammering, also sometimes referred to as stuttering, is a neurological condition that makes it physically hard to speak. Someone who stammers will repeat, prolong or get stuck on sounds or words.

Research estimates that about 8% of children will stammer at some point, before most will go on to talk fluently. For up to 3% of adults it will be a lifelong condition.

Some people view their stammer as a disability and some don’t. It can meet the definition of a disability under Equality Act 2010.

For further information, please see British Stammering Association and Action for Stammering Children.

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Our funding means we can currently only help 4 in 10 people

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