How to contact us for advice
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
Our Advice & Advocacy Service provides specialist information and guidance to families – including parents and kinship carers – involved with children’s services in England. Whether it is accessed through our website, our telephone line, or our webchat, our advice is always free and independent.
If you have found our service useful, or know people who will, feel free to download and share our flyer.
It is also helpful if you share the details of our Advice & Advocacy Service on social media. If you are on a phone, tap the image, hold your finger down and click save. If you are on a laptop or computer, just right click and save the image to your downloads.
Lifelong Links and Family Group Conferences are innovative approaches to working more effectively with families in the interests of their children.
If you are from a local authority that uses these approaches, or if you want your local authority to take a family-centred approach to children’s services, please share the flyers below:
Time to Define is a major campaign by Family Rights Group to improve recognition and understanding of kinship care with a single definition written into legislation. It also seeks to end the postcode lottery of support for kinship carers and ensure that everyone receives adequate support when they step up for a child in need.
If you support our campaign, you can share the proposal on social media using the graphics below. If you are on a phone, tap the image, hold your finger down and click save. If you are on a laptop or computer, just right click and save the image to your downloads.
Your donation will help more families access expert legal advice and support from Family Rights Group.
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