How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
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Why Help Us

Our purpose is to help children live safely and thrive within their family and community.

We were founded in 1974 by social workers, lawyers and families in response to the injustices experienced by many parents involved with children’s services and the unnecessary separation of children from their families.

We promote a socially just welfare and family justice system, in which children’s and families’ voices and experiences are central to decision making. We do this through:

  • a specialist legal and practice advice service;
  • by supporting local authorities through the provision of resources, training and consultancy;
  • by finding innovative family-led ways to improve child welfare;
  • by promoting parent and kinship care forums; and
    through research and lobbying for legislative and policy changes.

We have had some important successes over the last 45 years: For example, 46 years ago parents were NOT:

  • legally represented if their child was subject to care proceedings
  • included in their child’s case conference, if there were child protection concerns
  • invited to reviews if their child was in care

Now they are.

We have had a significant impact in influencing legislation, including the Children Act 1989.

These achievements are due to us consistently bringing evidence of injustices to the attention of politicians, practitioners and the media, and putting forward workable solutions.

However, more could be done to prevent children from being taken into care in the first place and parents need to get the early help to stop problems escalating into a crisis.

There are more than 200,000 children in the UK raised by family and kinship carers. These children have suffered similar adversities to those in the care system, yet the support they receive (or lack of it) bears little if any relationship to their needs.

We are needed now more than ever.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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