Hi Mia
Thanks for registering and posting on our new board.
It sounds like your neighbour and her kids are having a very difficult time of it. I think that Mum needs help urgently and that Children’s Services (CS), the new name for social services, would be worried that the children may get hurt - either physically, by being caught in the cross fire between the parents and being injured themselves, or emotionally, by being traumatised by seeing their mother hurt or believing that she/they will be hurt.
You could give Mum
Women’s Aid contact details. They have a 24 hour emergency help line which is free and confidential and they are experts in dealing with these situations.
If you decided to call the police or CS this is what is would happen.
The police would decide whether any urgent action was needed to protect mum and children and whether Mum’s partner needed to be arrested and removed from the home. They would then also contact CS to let them know that they had been called to a home where children had witnessed domestic abuse.
CS would assess what protection would be needed including whether the children need to be removed but this shouldn’t be their first course of action. Instead they should ask, “Is it safe for Mum and the children to stay at the address? If not, where could they go?” e.g. a refuge, or re housed in a new home? If they stayed in the same home then can the home be made secure? They can refer to domestic violence organisations for both parents. If mum wanted to stay together with her partner CS would assess whether this is safe for the children and what help could mum and her partner could get to deal with the violence. If CS feels it is not safe and mum refuses to leave her partner, CS might at this point consider their options in removing the children. Our advice sheet on
child protection sets out the process of assessment that CS would use and also looks at the question of removing the children who are in immediate significant harm.
If you want to talk it over with someone you could call our advice line on 0808 801 0366 which is open Monday to Friday 9.30am to 3.30pm. The line is free and confidential. Or others may want to share their experience on the board.
Best wishes
Suzie