Risk assessment and child safety plan

[Winter25]

it’s completely reasonable to tell them you’ll only communicate in writing from now on. just say it calmly in your next email , something like:

“for transparency and accuracy, i’ll be keeping all communication in writing going forward.”

that line says everything without sounding defensive. it makes it clear you’re protecting everyone’s record, not just yourself, and if they still keep phoning after that, it’ll show they’re ignoring a reasonable request.

every time they ring, don’t answer, just reply by email saying, “please confirm this in writing as previously requested.” that builds a clear paper trail that you’ve tried to communicate the right way.

keep everything in writing now and you’ll have total control of your evidence going forward.

[Suzie, FRG Adviser]

Hi Winter25,

Thanks, My email mentions stage 1 complaint but thank you. So today I get a call from my SW manager, yet again another call. I was in a meeting and could not answer the call so I messaged and I asked her to respond to my email in writing. Yes again another phone call to discuss and not in writing as requested.
I will gather all together this weekend for our stage 1 complaint.

Dear Mango1,

Thank you for your recent updates. I am Suzie, an online adviser for Family Rights Group I am responding to each of your recent posts here.

I can quite understand that you have been left unclear, confused and frustrated that your request for a written dialogue for clear communication has not been acknowledged or agreed to so far.

You have already set out your request to children’s service for some changes in the safety plan so that your children’s best interests can be best addressed and your family income can be maintained.

You have also expressed your need for clarity as to what is expected of you and your partner during this assessment period as some of the details have not been well communicated by children’s services and it is important that there should not be scope for doubt or misunderstanding.

I am posting some links to the Family Rights Group website that may be helpful.
A guide to working with social workers is here.
Detailed information about the different stages of the complaints procedure and time scales is here.

While the website cannot provide emotional support, nor prescribe your next steps, this high quality, regularly updated information can help you to reflect on your situation and become even more knowledgeable as you find your way through this complex situation.

I hope this is of some help to you.
There are many different ways to contact Family Rights Group if you seek further advice in the future:

• A free telephone advice line open Monday to Friday between 9.30am and 3pm (excluding Bank Holidays) on 0808 801 0366
• Easy-to-follow online information. Features include an A-Z, FAQs, films, ‘top tips’ and legal advice sheets;
• A webchat service where you can message an adviser online, who will help you find information and advice to support you.
Submitting an email enquiry via the here
• to receive a response within 5 working days

Best wishes,
Suzie