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Do you need to speak to an adviser?

Family Rights Group runs a free, independent and confidential advice service. We advise families when they are involved with children’s services or need their help. We provide advice for parents, grandparents, relatives and friends including kinship carers in England. Our expert advisers are all experienced lawyers, social workers or family rights advocates. They help families to understand the law and child welfare processes and their rights and options. And to better understand social work concerns.

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Speak by phone

If you would like to speak to an adviser, please call our free and confidential advice line 0808 801 0366. Our telephone advice line is opened Monday to Friday between 9.30am and 3pm (excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number.

Discuss on our forums

You can also sign up and post your questions on our Parents’ Advice Forum or Kinship Carers’ Advice Forum.

Advice on our website

Our get help and advice section of our website. It describes the processes that you and your family are likely to go through, so that you know what to expect. Clearly explains the law so that you know what your rights are, and provides you with practical advice and support.

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Get Help and Advice

Search our comprehensive help and advice section to get answers to your common questions.

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Family Rights Group runs a free, independent and confidential advice service. We advise families when they are involved with children’s services or need their help. We provide advice for parents, grandparents, relatives and friends including kinship carers in England. Our expert advisers are all experienced lawyers, social workers or family rights advocates. They help families to understand the law and child welfare processes and their rights and options. And to better understand social work concerns.

Our service includes:

  • Easy-to-follow, online advice. Features include an A-Z, FAQs, films, ‘top tips’ and legal advice sheets
  • Online forums where families can receive advice, discuss issues and find support from others
  • A free telephone advice line open Monday to Friday between 9.30am and 3pm (excluding Bank Holidays) on 0808 801 0366. For Textphone dial 18001 followed by the advice line number.

Frequently Asked Questions

  • Who?
  • What?
  • Why?

The What? pages of our website explain how children’s services work in England. And the different ways they can become involved with children and their families. The pages provide easy to follow information about the law and child welfare processes families may come across.

Children’s services may become involved with children and families for a range of different reasons. Our Why? pages aim to provide information about some of the most common reasons. Topics include domestic abuse, drug and alcohol abuse, adult mental ill-health and many more.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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