How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Get Help and Advice

Free, independent and confidential advice for families

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Free, independent and confidential advice for parents, kinship carers, relatives and friends of children who are involved with children’s services in England or need their help. We support families to work with social workers and understand the law, their rights and options.

Our Advice and Advocacy Service includes:

In these videos parents and kinship carers talk about their experience of using our advice line.

Frequently Asked Questions

  • Who?
  • What?
  • Why?

The What? pages of our website explain how children’s services work in England. And the different ways they can become involved with children and their families. The pages provide easy to follow information about the law and child welfare processes families may come across.

Children’s services may become involved with children and families for a range of different reasons. Our Why? pages aim to provide information about some of the most common reasons. Topics include domestic abuse, drug and alcohol abuse, adult mental ill-health and many more.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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